Customer Service and Valet Representative.
Join Our Team at NU3S!
We are thrilled to announce the upcoming opening of NU3S in May./June 2025, and we're looking for passionate and talented individuals to join us on this exciting journey from the very beginning! This is a rare opportunity to be part of a brand-new company, contributing to its growth and success as we shape its future together.
If you're ready to make an impact and be part of something special, we’d love to hear from you!
About Us
Welcome to Nu3s, where we blend neighborhood charm with modern convenience in a unique, multi-faceted business model. Located in Queens, NY, at one of the busiest intersections of Farmers and Merrick Blvd, our Market Cafe offers expertly crafted coffee, tea, shakes, and delicious food combos for breakfast, lunch, and dinner. We feature state-of-the-art Valet-operated Touchless Bay Carwashes, providing top-tier vehicle care with cutting-edge technology. Our Auto Care center also offers valet service, equipped with the latest Hunter equipment for precise diagnostics and comprehensive services like oil changes, tires, brakes, and alignments. At Nu3s, we are dedicated to exceptional service and quality, ensuring every visit is memorable and hassle-free.
What We Offer
Opportunities for professional growth and development
A supportive and inclusive work environment
Equal Opportunity Employer
Nu3s is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.
Job Overview
We are seeking passionate and driven candidates for our Customer Service Valet Representative. As the face of our organization, you will have the opportunity to represent our mission, vision, and values while developing leadership skills for professional growth. In this role, you will serve as a vital link between our service provider and customers, delivering exceptional service and solving problems effectively. If you are dedicated to making a positive impact on customers' lives, enjoy problem-solving, and seek a welcoming environment for career development, we invite you to apply and grow with us!
Detailed Job Duties & Responsibilities
- Meet and greet customers in a professional and friendly manner
- Process transactions accurately by handling cash, credit/debit cards, and mobile payments, ensuring proper change, receipts, and refunds are issued.
- Assist customers with inquiries and ensure smooth, efficient checkout while maintaining a clean and organized register area.
- Assist customers as they arrive, directing vehicles to appropriate lanes for parking based on their needs (e.g., cafe, EV charging, car wash, auto repair).
- Ensure vehicles are parked in designated areas and manage traffic flow for efficient service.
- Drive vehicles to the car wash bay or designated service areas when necessary, requiring a valid driver's license for safe operation.
- Work outdoors in varying temperatures and weather conditions, maintaining a professional demeanor and providing excellent customer service in all environments.
- Provide a personalized guest service experience
- Collect & Record guest information and schedule reservations or appointments
- Offer loyalty programs, rewards options and membership offers
- Coordinate and keep tracks of services with other departments
- Work with other departments and deliver best-fit solutions for guests
- Handle all incoming and outgoing calls or emails promptly
- Maintain the high level of service as per company standards
- Handle guest complaints effectively and efficiently by being responsive and receptive, and analytical
- Provide support to guests on services and other related enquiries
- Increase guest loyalty by delivering a value-added service to our guests
- Take responsibility for the front office to always ensure smooth and efficient operation
- Stay updated on industry trends, new technologies, and advancements in Concierge services.
- Perform other related duties
- Adhere to all company safety policies and procedures, and consistently embrace and exemplify the company’s core values in all aspects of work.
- Expected to cross-train in various areas of the business and provide support as needed to fill in for other roles.
- Valid Driver’s License
- Higher Diploma or above in hospitality management or
- related disciplines.
- Preferably has relevant experience in customer
- service for 2-3years
- Self-motivated and well-organized
- Able to work independently and under pressure
- Customer-oriented and good communications skills
- Takes pride in being a customer service representative
- Loves interacting with guests and customers
- Pleasing personality
- Is a self-starter and a team player
- Communicates in English (oral and written)
- Loves being creative with an eye for detail
- Enjoys crafting best-fit solutions for the guests
- Has a passion for Customer Service
- Willing to learn and grow with the company
- Has strong interpersonal and communication skills
- Knowledge in Microsoft Office is required
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week